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Winners Casino Terms and Conditions

These Terms and Conditions govern your use of our platform at winnerscasino.co.uk. By registering an account, depositing funds or playing any game, you accept every clause set out below. Please read them carefully before you play.

Accepting Our Terms

These terms form a binding agreement between you and Winners Gaming Ltd, the operator of Winners Casino, licensed by Curaçao eGaming under licence number 8048/JAZ2021-054. The agreement takes effect the moment you create an account, and it remains in force for as long as your account stays open.

We may ask you to confirm your acceptance of updated terms from time to time. If you continue to use our platform after we publish a change, you are treated as having accepted the revised version in full.

  • 1. You confirm that you have read, understood and accepted these terms before placing any wager.
  • 2. If any clause is held invalid, the remaining clauses stay in force.
  • 3. The English version prevails over any translation.

Who May Register

You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to open an account with us. We are required to exclude players resident in the USA, Australia, France, Germany, Netherlands, Belgium, Spain, Italy, Sweden, Portugal, Turkey and Cyprus. Opening an account from a restricted territory, whether directly or through technical workarounds, is a breach of these terms.

You may hold one account only. Duplicate accounts held by the same person, household or payment method may be closed at our discretion, with winnings forfeited where misuse is established. Before your first withdrawal we verify your identity with an ID document, proof of address and payment method verification, in line with our KYC and anti-money-laundering obligations.

  • 1. One account per person, household, IP address and payment method.
  • 2. Details provided at registration must be accurate and kept up to date.
  • 3. You are responsible for keeping your login credentials confidential.

Deposits and Withdrawals

The minimum deposit and minimum withdrawal on our platform are each 10 GBP. Withdrawals are capped at 5,000 GBP per day, and we apply no fees to deposits or withdrawals. E-wallet and crypto withdrawals are processed within 24 hours, while bank and card withdrawals take one to three business days.

We accept Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, MiFinity, Jeton, Google Pay and the cryptocurrencies Bitcoin, Ethereum and USDT. Funds must be wagered from your own payment method held in your name. An account that shows no activity for twelve consecutive months is treated as dormant, and we may apply an administrative fee to dormant balances after written notice.

  • 1. Withdrawals are returned via the same method used for deposit wherever possible.
  • 2. KYC verification must be completed before your first withdrawal is released.
  • 3. We may request source-of-funds documentation for larger transactions.

Bonus Rules You Accept

Bonuses, free spins, cashback, reload offers and prize draws on our platform each carry their own promotional terms, which form part of this agreement. General rules apply to every offer unless stated otherwise in the specific promotion.

Our welcome bonus of a 100% match up to 500 GBP with 50 free spins, claimed with the promo code WINNERS on a minimum deposit of 10 GBP, is subject to 35x wagering of the bonus amount, a maximum win cap of 2,000 GBP and a 30-day validity period. Only one welcome bonus may be claimed per person, household or payment method.

  • 1. Bonus funds must be wagered the required number of times before winnings can be withdrawn.
  • 2. The maximum bet allowed while a bonus is active is 5 GBP per spin or round unless the offer states otherwise.
  • 3. Certain games, including some table games and jackpot slots, may be excluded from wagering contribution.
  • 4. Bonuses expire after the validity period stated in the offer; unused bonus funds and winnings are removed.
  • 5. Bonus funds are not withdrawable and are used after your real money balance.

Conduct We Do Not Permit

Fraudulent, dishonest or abusive behaviour gives us the right to suspend your account, void winnings and withhold balances. We take this position seriously because fair play protects every genuine player on our platform.

The following conduct is expressly prohibited, and we combine automated monitoring with manual review to detect it:

  • 1. Opening multiple accounts to claim bonuses more than once (multi-accounting).
  • 2. Chargebacks, reversed deposits or disputed transactions after playing with the funds.
  • 3. Collusion, chip dumping or any coordinated exploitation of promotions.
  • 4. Use of bots, scripts, automated tools or software that gains an unfair advantage.
  • 5. Accessing our platform from a restricted country using a VPN, proxy or similar technology.
  • 6. Exploiting software errors or game malfunctions; affected wagers are void.

Playing Responsibly With Us

Gambling should stay a form of entertainment, never a source of financial strain. Our responsible gaming tools let you set deposit limits, loss limits, session reminders and reality checks at any time from your account settings, and they take effect immediately.

You may take a time-out for a defined period or self-exclude from our platform for six months or longer. During self-exclusion we close your access to gaming and stop all marketing communication. We also train our staff to notice signs of gambling harm, and where we identify them we may approach you with information and support. Help is available through GamCare, BeGambleAware and GAMSTOP, and we provide links to each on every page of our site.

  • 1. Limits can be tightened instantly; increases take 24 hours to apply.
  • 2. Self-exclusion cannot be reversed before its stated end date.
  • 3. You must not open a new account during a self-exclusion period.

Closing Accounts and Raising Complaints

You may close your account at any time by contacting our support team, available 24/7 through live chat or at [email protected]. Before closure we release any withdrawable balance to your verified payment method, subject to these terms.

If you have a complaint, contact support first and we will acknowledge it promptly and investigate fairly. Where a dispute cannot be resolved directly, it may be escalated in line with our licence conditions. These terms are governed by the applicable law of our licensing jurisdiction, Curaçao eGaming, and the courts of that jurisdiction have exclusive authority over unresolved disputes.

  • 1. Complaints are logged with a reference number and answered in writing.
  • 2. Internal dispute resolution is free of charge to you.
  • 3. We retain transaction and communication records for regulatory periods.

How We Update These Terms

We may amend these terms at any time to reflect changes in law, regulation, our licence or our services. Every revision is published on this page with an updated effective date, and where a change materially affects your rights we also notify you by email or an on-site message before it takes effect.

It is your responsibility to review this page periodically. Continued use of our platform after the effective date of a revision constitutes acceptance of the amended terms. If you do not agree with a change, you may close your account before the effective date and withdraw your balance.

  • 1. Material changes are announced at least seven days in advance.
  • 2. The effective date at the top of this page reflects the current version.
  • 3. Previous versions are available on request from our support team.

Frequently asked questions about Winners Casino

When do these Terms and Conditions take effect?

The agreement takes effect the moment you register an account with us, and it stays in force for as long as the account remains open.

Can I hold more than one account?

No. We permit one account per person, household and payment method. Duplicate accounts may be closed and winnings forfeited where misuse is established.

Do I need to complete KYC before withdrawing?

Yes. Before your first withdrawal we verify an ID document, proof of address and your payment method, as required by our licence.

Can I reverse a self-exclusion?

No. Once a self-exclusion period has started, it cannot be lifted before its stated end date, and you must not open a new account during that time.

How will I know if the terms change?

We publish every revision on this page with a new effective date, and material changes are announced by email or on-site message at least seven days in advance.