Responsible Gaming at Winners Casino
Gambling should stay what it was meant to be: a paid form of entertainment, never a way to make money or escape pressure. We opened our doors in 2009, and in all the years since, one rule has not changed: when play stops being fun for you, we step in with real tools, not empty phrases. This page sets out exactly what you can switch on today and where to find free, confidential help in the UK.
Our Commitment to Your Wellbeing
We take your wellbeing as seriously as your winnings. Every account on our platform is monitored for patterns that suggest play is drifting away from entertainment: sharp increases in deposit frequency, late-night sessions that grow longer week on week, repeated deposits immediately after withdrawals, and attempts to bypass limits already in place. When our system flags a pattern, a trained member of our team reviews the account and, where appropriate, contacts you directly with information about the tools below. We would rather lose a deposit than keep a customer who is struggling.
Reality checks run automatically on all games. While you play, a clock reminder appears on screen at intervals you choose, showing your session length and net result for the session. It is a small thing, but it interrupts the state gambling researchers call loss of time perception, and it works. You can set the interval from 15 minutes upwards in your account settings.
Warning Signs to Watch For
Problem gambling rarely announces itself. It arrives gradually, dressed up as harmless habit, and it is usually the people around you who notice before you do. We encourage you to read the list below honestly and to ask someone you trust to read it too. One ticked box is a reason to pause; two or more is a reason to act.
- You chase losses, depositing again quickly after a losing session to win the money back.
- You hide the extent of your play from family, friends or colleagues, or lie about the amounts.
- You borrow money, sell possessions or use funds meant for bills in order to keep playing.
- You feel restless or irritable when you try to cut down or stop.
- Play has stopped being enjoyable, yet you continue, often alone and late at night.
- Gambling occupies your thoughts at work or at home, planning the next session in advance.
- Relationships, work performance or sleep have visibly suffered since you started playing more.
Tools You Can Set Today
Every tool below is available inside your account under the Responsible Gaming tab, and most take effect immediately. Limits apply the moment you confirm them. Raising a limit or removing one takes up to 24 hours to become active, because a cooling-off delay on increases is deliberate: it is there to stop an impulsive decision made mid-session.
| Tool | What it does | Where to activate |
|---|---|---|
| Deposit limit | Caps the amount you can deposit per day, week or month; further deposits are blocked once the cap is reached. | Account > Responsible Gaming > Deposit limits |
| Loss limit | Caps net losses for a chosen period, calculated after wins are deducted. | Account > Responsible Gaming > Loss limits |
| Wagering limit | Caps the total amount you can stake, win or lose, within a set period. | Account > Responsible Gaming > Wagering limits |
| Session timeout | Logs you out automatically after a set number of minutes or hours of continuous play. | Account > Responsible Gaming > Session limits |
| Reality check | Shows an on-screen clock with session time and net result at intervals from 15 minutes. | In-game settings or account preferences |
| Cooling-off period | Suspends your account for a fixed short break, from 24 hours to 30 days. | Account > Responsible Gaming > Take a break |
| Self-exclusion | Blocks your account for a longer, stricter period with enhanced protection. | Account > Responsible Gaming > Self-exclusion, or via support |
Self Exclusion at Winners Casino
Durations we support
Self-exclusion is the strongest tool on this page, and we treat it that way. You choose the length when you activate it, and you can shorten nothing once it is running.
| Duration | Best suited for | Ends |
|---|---|---|
| 24 hours | A bad night, a moment of impulse | Automatically after 24 hours |
| 7 days | A difficult week or payday pattern | Automatically after 7 days |
| 30 days | A recognised slide you want to arrest | Automatically after 30 days |
| 6 months | A sustained pattern of harmful play | Automatically, with review contact before the end |
| Permanent | A clear decision to stop for good | Never, unless you request removal in writing |
Balance, open bets and reactivation
Your remaining balance is not forfeited. When you self-exclude, we refund the full withdrawable balance to a method registered in your name, and any open or pending bets are settled at their natural conclusion with winnings paid out to you normally. During the exclusion your account cannot be opened, deposited into or logged into from any device, and marketing communications stop on the same day.
Temporary exclusions end automatically at the stated time; you do not need to contact us to resume. Permanent exclusion is different. It stays in force until you submit a written removal request to our responsible-gambling team, wait out a mandatory reflection period of at least 30 days from the request, and complete a review conversation with a trained staff member. We may refuse reactivation where we believe play would resume unsafely, and we will say so plainly rather than quietly reinstate you. Reactivation of any permanent exclusion also carries a further 24-hour delay before access returns, so the decision is never made in the heat of a moment.
Keeping Gambling Away from Minors
Our platform is strictly for players aged 18 or over, with no exceptions. We verify age at two points: at registration, using electronic identity checks against official records, and again at your first withdrawal, when our KYC process requires an identity document, proof of address and payment method verification. Accounts with inconsistent or unverifiable age data are frozen immediately, and any funds deposited by a minor are returned while winnings are voided in line with our licence obligations.
Age verification software, however thorough, is only half of the answer. If children or teenagers can reach your devices, we ask you to close every session fully, never save passwords in shared browsers, and never leave your account open unattended. Filtering software on family computers adds a further layer, and we recommend looking at dedicated parental-control tools rather than relying on willpower alone.
- GamBlock blocks access to gambling sites across all devices and is widely used by UK families.
- Net Nanny includes a gambling-specific category alongside its general web filtering.
- CyberPatrol lets you schedule internet access windows and lock specific site categories.
- ISP-level controls from major UK providers can restrict gambling content at router level.
Where to Get Free Help
Our tools can limit access; they cannot address the reasons behind harmful play. For that, independent organisations exist, and every one of the services below is free, confidential and open to you or to family members affected by someone else's gambling. Contacting any of them leaves no trace on your Winners Casino account and plays no part in any review we conduct.
| Organisation | Phone | Website | What it offers |
|---|---|---|---|
| GamCare | 0808 8020 133 | gamcare.org.uk | Free counselling, live chat and a moderated online community, open 24 hours a day |
| National Gambling Helpline (BeGambleAware) | 0808 8020 133 | begambleaware.org | Confidential advice, self-assessment tools and signposting to local treatment |
| GAMSTOP | via website | gamstop.co.uk | Free UK-wide self-exclusion covering all licensed online operators at once |
| Gambling Therapy | via website | gamblingtherapy.org | Online support groups and multilingual help for players and their families |
Talk to Our Support Team
You do not need to be in crisis to contact us about responsible gambling, and you do not need to have decided anything. Our live chat runs 24/7, and the team includes staff trained specifically in handling limit changes, exclusion requests and difficult conversations without judgement. Ask for the responsible-gambling queue by typing that phrase at the start of your chat and you will be routed to a trained specialist rather than general support.
If you prefer to write, email our dedicated address at [email protected] with the words responsible gaming in the subject line. We answer these messages as a priority, within a few hours at most, and nothing you tell us about your play will be used against you. Whether you want a limit you are unsure how to set, a second opinion on your own pattern, or simply someone to listen for five minutes, we are here and we will take you seriously.
Frequently asked questions about Winners Casino
Do you charge anything for setting or removing limits?
No. Every responsible-gambling tool, from deposit limits to permanent self-exclusion, is free, and there are no fees of any kind on our platform for using them.
Can I reverse a self-exclusion once it has started?
No. Short exclusions of 24 hours to 30 days run to their natural end and cannot be shortened. A permanent exclusion can only be lifted through a written request, a 30-day reflection period and a review conversation with our responsible-gambling team.
What happens to money in my account when I self-exclude?
Your withdrawable balance is refunded in full to a payment method registered in your name. Open bets are settled normally and any winnings are paid out to you.
Does GAMSTOP cover my account here?
Registering with GAMSTOP excludes you from all UK-licensed operators at once. Because we operate under a Curaçao eGaming licence, you should also activate self-exclusion directly with us so that both layers of protection are in place.
Will you contact me with offers while I am excluded?
No. All marketing communications stop on the day your exclusion or cooling-off begins, and they do not resume until your account is fully active again and you have opted back in.